Need help? A real person will answer.
Terrinde support, for the website and the app. Contact us whichever way suits you; we answer in Spanish and Catalan.
Tell us what is happening and, if you can, send a screenshot.
Message us on WhatsAppTo help you faster, tell us the email you use to sign in to Terrinde and, if it is about the app, your phone model.
Step-by-step guides
How to sign in to the app
- Install the app. The Android app is in testing: sign in to your Terrinde dashboard, open «App móvil» and follow the steps to join as a tester on Google Play. The iPhone app is in preparation.
- Enter your email and password. They are the same ones you use on terrinde.com: one account for the website and the app.
- No account yet? Tap «Crear cuenta» (create account). You will get an email to verify it; you cannot sign in until you open the link in that email.
- Done. You will see your plots, tasks and irrigation records, the same as on the website.
- Check capital letters and that the email is spelled correctly.
- If you do not remember your password, tap «He olvidado mi contraseña» (forgot my password) and follow the link in the email.
- After several failed attempts, sign-in is blocked for a few minutes: wait and try again.
- If you have just created the account, look for the verification email in your spam folder too.
I cannot see on the website what I recorded in the app
What you record without coverage is saved on the phone and sent automatically when the signal returns. If it does not show on the website, it has almost always not been sent yet:
- Check that the phone is connected, by mobile data or wifi.
- In the app, open the «Más» (more) tab. At the top you will see the status: «Todo sincronizado» (all synced) or the changes still to be sent.
- If there are unsent changes, tap that box to retry and wait until it says «Sincronizado correctamente» (synced successfully).
- On the website, press «Actualizar» (refresh), top right, or reload the page.
- Make sure it is the same account in the app and on the website. If you manage more than one, the record will be in the other.
Most asked questions
Does the app work without coverage?
Yes. What you record is saved on the phone and sent automatically when the signal returns.
I have a new phone
Install the app and sign in: your data is in your account, not on the phone. Before giving up the old phone, check under «Más» that nothing is left unsent.
I forgot my password
On the sign-in screen, press “Forgot your password?” and you will get an email to change it.
How do I change plan or see my invoices?
In the web dashboard, under «Mi plan» (my plan). Plans are not purchased in the app.
Can I take my data with me?
Yes: in the web dashboard, under «Usuario» (user), you can download a copy of your account data.
I have another question
See the frequently asked questions or contact us.
Delete your Terrinde account
You can ask us to delete your account and your data at any time: from the web dashboard, under «Usuario», or from the app, in the privacy section. We explain what is deleted, what is kept by law and how long it takes.
Who is behind it
Terrinde is a project by
Norberto Berrueco Betoré
Calle Pizarro, 8 · Tauste, Zaragoza (Spain)